Your message has landed in my inbox. I'll come back to you personally, the same day where I can. If I'm out on a shoot it may be the following morning.
Usually short ones: where the location is, roughly when you need it, and whether you're after stills, video or both.
Costed against your actual brief rather than a generic rate card, with examples of similar work in your sector and a comparable project so you can see what you're getting. VAT is always stated separately.
About fifteen minutes, enough to unpack the detail and let you ask anything the quote doesn't answer. If your site is local, or the job runs to a couple of days or more, I'll often come and look at the location first. There's no charge for that.
Typically two to three weeks out, worked around your team's availability.
If it's urgent, call me on 0161 282 2229.
In the meantime, the case studies show how similar projects have run, and the FAQs cover most of the practical questions.